Terms and conditions

Using the check

Enter a website domain that you own or are authorised to check. You may add up to three competitor domains for comparison. Competitors are optional in the Free Check. Do not submit information that you are not authorised to use.

Choose a country and language as context for the questions sent to Perplexity. These choices guide the request, but they do not guarantee that the AI service will search from that physical location or return results in only that language.

• The public Free Check gets its search answers from Perplexity only. Reports using ChatGPT, Claude, and Gemini are available through Prodima’s contact form as a paid version.
• The check creates up to 25 buyer intent questions from pages it can read on the submitted website, plus one question asking the assistant to describe the domain. For a site without products or services, it creates reader questions. It may use fewer questions when the available pages do not support 25 distinct questions.
• The report may show mentions, citations, cited pages, competitor comparisons, and how the AI service describes the domain. It does not measure search ranking, traffic, leads, or business results.

How reports are produced

The tool attempts to read pages on the submitted website and builds questions from the content it can access. It may not find or read every page. Pages behind a login, blocked by the site, unavailable, or not linked from pages the tool can reach may be missed.

Perplexity’s answers can change over time and may differ by wording, country or language context, and the service’s own systems. Mention and citation totals are counted from the answers saved for that report using the tool’s counting rules. They are not a guarantee that every mention was found or that every match reflects the intended business.

A matching report may be returned from a seven day results cache for the same website and report inputs. Viewing a cached report does not run a new AI check. The tool does not run automatic weekly checks.

How each report section is generated

• Overview: mention and citation percentages use saved, successful answers to the report’s buyer or reader questions. A mention matches a domain or a derived brand name in answer text. A citation is a saved source link to that domain or its subdomains. Each answer counts once towards a percentage, even if it has several matches or links. Failed answers and the separate description question are excluded.
• Services, products, or topics: the tool discovers pages through the website’s sitemap or its own links, with a homepage or available metadata as a fallback. Code groups the discovered pages and uses their content, menu order, and homepage emphasis to plan questions. AI does not invent this page list. Page and question figures come from saved page and question records; some discovered pages may be skipped or unreadable.
• AI Description: a separate request asks each included assistant to describe the domain. The report displays the first sentence of the saved answer. This description does not contribute to any mention, citation, benchmark, or history figure.
• Benchmark: your website and any supplied competitors are counted from the same saved answers. Competitors are not checked separately. Assistant charts use that assistant’s successful answers. Cited page totals count saved citation links; expanding a figure shows the recorded questions, assistants, or URLs behind it. A greyed out assistant in the Free version has no report data.
• Questions: the table shows each saved question and whether its saved answers mention or cite each website. Questions and answers remain in their original language when you change the display language. An unavailable answer is not treated as a zero.
• Report History: points come from completed, saved checks with a matching question set and report version. A cached report adds no new point. Different question sets are not presented as a like for like trend.
• Lost Questions: a question appears here when the available saved answers neither mention nor cite your website. The listed websites and expandable URLs come from the sources in those answers. They are examples of what was cited, not a complete ranking or a prediction of future results.
• Matching limits: brand names can be ambiguous, and source links can be incomplete. The tool can miss a valid match or count a name that refers to another business. These figures describe the saved answers in this check, not all AI answers or actual visitor searches.

Time, email, and availability

Before a Free check starts, open the confirmation link emailed to you and press its button. The link expires after 30 minutes and can start only one check. Opening the email or its link alone does not start the check. This confirms access to the email link at that time, not a person’s identity or future delivery.

Allow about five minutes for a report. This is an estimate; processing can take longer. Once a check starts, it continues on the service if you close the browser. A valid email is needed for report delivery. Automated checks may reject an address with invalid formatting, no mail domain records, or a disposable email domain. Passing those checks does not confirm that the inbox exists or that a message will arrive.

The check is free for the visitor. You are not charged for using the Free Check. Processing can use AI service capacity before a report email is delivered, so a failed or delayed email does not mean the check did not run. Daily usage limits and other availability controls may apply.

A report link sent by email remains available for seven days from the time it is issued. You can request another report through the tool, subject to its usage limits and availability.

Appropriate use and report limits

Use the tool lawfully and do not interfere with its operation, attempt to bypass usage controls, or submit domains or competitor information in a misleading or unauthorised way. Prodima may restrict access where needed to protect the tool or its users.

You may save and share your report. This permission covers the report, not the tool’s software or third party content linked from it.

Reports are automated snapshots for general information. They can be incomplete, inaccurate, or unexpected. They are not professional, legal, financial, or marketing advice, and should not be the sole basis for a business decision. Review the underlying sources and use your own judgment.

The tool may be changed, interrupted, or unavailable. No particular response time or uninterrupted access is promised. Nothing on this page removes rights that apply to you under law.

Related policies and contact

Prodima’s general website policy applies to your use of prodima.vn. This page and the tool privacy notice explain details specific to the AI Visibility Check. They supplement the general policy and do not remove any rights that apply under law.